Prima EyeGroup puts out a weekly blog and Staff Meetings 101 is where the meat and potatoes of this post comes from.
Weekly Meetings, Biweekly Meetings, Monthly Meetings, Daily
5 minute tune ups
You can be different, but you should have some sort of office meeting.
Decide when and how often you want to have meetings. Check out your long range and block off the
time for the rest of the year on the decided days. Committing yourself to these meetings is the
biggest part of the battle.
Don’t worry about losing revenue because improving your
staff and the operations of your office will result in happier customers which
will equal more $/Patients, more Wowing and more referrals.
Hold the meeting during office hours but designate someone
to handle phone calls and foot traffic.
Why
should I have office meetings?
To improve communication, Provide leadership, improve office culture, educate
staff, provide better customer service, have better attitudes and get more
enjoyment out of work.
How do
I start?
Jot down notes about the good and the bad in your office. Write down specific instances where your
office really shined and where they might have dropped the ball a little. Also think about asking your office manager
to do the same.
- Focus on the positive and tell them what they
are doing a good job at. They will
listen to more of what you have to say if most of the feedback is issued in a
positive tone.
- Don’t single people out during meetings. Bring up office problems and have “Blameless
Autopsies” Good to Great
- Let others talk.
Encourage questions. Ask
questions that promote interaction. Role Play. Invite office members to speak about certain situations.
Ideas
for meetings.
- Customer service issues
- Office Procedures
- Provide Staff training
- Present new products such as contacts and lens
designs
- Review patient feedback (try not to single
anyone out)
- Brainstorm new ways to grow the practice and
improve word of mouth referrals from patients
- Ask employees to describe something they have
noticed that makes patients unhappy. Overcoming that problem is a great topic for the next meeting
- Do a SWOT analysis or have your staff do a SWOT
analysis of your practice
If you are not having staff meetings you are not investing
time and effort into your people and they are not performing or striving to
perform at the highest level.
